SCHEDULE
| Dates | Venue | Category |
| 17-19 January 2023 | Dubai – United Arab Emirates | HR-Management-Leadership |
| 13-17 February 2023 | Kuala Lumpur – Malaysia | HR-Management-Leadership |
| 20-24 February 2023 | Bangkok -Thailand | HR-Management-Leadership |
| 27-31 March 2023 | Port Moresby – Papua New Guinea | HR-Management-Leadership |
INTRODUCTION
This Mastering People Management & Team Leadership training course enables experienced managers to ‘master’ people management & to have confidence that team leadership can be taught and makes a tangible difference to the manager, the team and the organization. An important area is that the difference between leadership and management is essential to understand.
But what makes a leader truly credible? Why and how are followers actually inspired? Part of the answer is the ability to ‘influence’ others – organisations get more from motivated teams than groups of individuals. Leadership makes this happen; it is a skill that involves understanding a number of core management concepts then being able to put these into practice. This training course equips experienced managers with leadership tools that enable them to thrive in any situation.
BENEFITS OF ATTENDING
Upon the completion of this training, participants will be able to:
- Understand your role as manager and leader
- Establish clear objectives and standards of performance for your teams
- Manage your workload using effective prioritisation and delegation techniques
- Maximise your influencing skills through skilled communication
- Build an effective team and exceed expectations
WHO SHOULD ATTEND?
- Executives, Managers, Supervisors, Middle Managers, Senior Managers and all staff.
COURSE OUTLINE
Session 1: UNDERSTANDING YOUR ROLE
- Leader or manager
- Self-perception
- Beyond the job description: Finding-out what your organisation requires of you
- Balancing conflicting stakeholder demands
- Understanding the nature of change
- A model for implementing change
Session 2: PERSONAL EFFECTIVENESS, TIME MANAGEMENT AND DELEGATION
- Understanding yourself and your organisational environment
- Outcome orientation
- Setting personal and team objectives
- Managing performance
- Finding and using time effectively
- A model for effective delegation
Session 3: COMMUNICATION, INFLUENCE AND CONFLICT MANAGEMENT
- Channels of communication
- Effective listening skills
- Emotions and rapport
- Persuasion and negotiation: The keys to personal influence
- Managing conflict assertively
Session 4: TEAM BUILDING, PEOPLE MANAGEMENT AND MOTIVATION
- How high-performing teams work
- Identifying team roles
- Motivation and reward
- Building and sharing a vision
- Different approaches to leadership
Session 5: ENHANCING TEAM PERFORMANCE THROUGH COACHING AND DEVELOPMENT
- How people learn
- Coaching for personal and team growth
- Feedback skills
- Development planning
- Next steps