Effective People Skills

INTRODUCTION

In our professional and personal lives, working effectively with other people is a critical skill for success — one of the most important. While for some it comes more naturally, anyone (even you!) can learn to develop effective People Skills.

Empathetic interest in other people and solid relationships lie at the heart of Effective People Skills — whether you’re working to resolve a conflict, negotiate and Outcome or trying to sell a product.

BENEFITS OF ATTENDING

By the end of this communications skills course, delegates will be able to:

• Identify and interact with different Personality types
• Increase Self and Social Awareness through Active Listening and Emotional Intelligence
• Engage effectively and make better use of Conflicts
• Understand the importance of Trust, Respect, Values and empathy during people interactions

WHO SHOULD ATTEND?

Anyone whose role includes working and communicating with fellow colleagues, managers, customers, or other stakeholders, and face-to-face, over the phone/video.

METHODOLOGY

• Online – Zoom Platform
• Self-reflective and Group Interactive Learning from participants’ experiences and backgrounds
• Zoom Break-out room activities with tools that help create awareness of individual Strengths and Improvement Areas

COURSE MODULES

• Introduction
  • Understanding People and Interpersonal Skills
  • How do they differ from developing other skills?

• People and Personality Types
  • Different Personality Types
  • Awareness and Understanding of Self as a Personality
  • Working with different Personality Types

• Role of Emotional Intelligence
  • Understanding and applying Emotional Intelligence
  • Importance of Emotions, Empathy and Compassion
  • Active Listening and Open-ended questions

• People and Conflict
  • History of People and Conflict
  • Understanding Conflict through Thomas-Kilmann Conflict Mode Instrument
  • Determining your own conflict style using the Thomas-Kilmann Conflict Mode Instrument
  • Importance of Trust, Values and Respect

• Negotiation and Influence
  • Basics of Negotiation and Influence
  • Crafting Strategies for Negotiation and Influence
  • Communication behaviors during Negotiation and Persuasion

• Takeaways and Actions
  • Key learnings as applicable to each participant
  • Develop an action plan to implement the learnings
  • Set up Accountability