This Data Analysis Techniques training course aims to provide those involved in analysing numerical data with the understanding and practical capabilities needed to convert data into information via appropriate analysis, and then to represent these results in ways that can be readily communicated to others in the organisation.
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This training course covers customer service management responsibilities, from the most fundamental tasks of hiring, training, coaching and teambuilding to quality assurance and leadership skills.
This Achieving Excellence in Customer Service training course teaches customer service professionals critical skills in the areas of professionalism, communication effectiveness, service recovery techniques, and stress management principles.
Delivering World-class Customer Experience is a highly interactive program where participants learn what it takes for an organisation to deliver World Class Customer Experience.
This Customer Service training course on Measuring and Managing Customer Satisfaction gives customer service professionals the communication skills and best practices they require to develop a customer-centric organisation
This Strategic Brand Management training seminar will provide you with the fundamental understanding of how to manage your brands strategically, as well as providing a useful set of tools and techniques to help you achieve your goals
This Risk Management training seminar will enable you to develop and deliver a systematic plan to strengthen your risk management, fraud prevention and internal control environment
This program takes participants through the essentials of corporate fraud, red flags which comes along with each scheme and the means for adopting a comprehensive Fraud Risk Management Framework
This Fraud Prevention, Detection and Investigation training course will benefit organisations in all business sectors and will provide both public and private owned businesses with a much greater appreciation of the ever increasing risk posed by fraud, and how to deal with these threats
