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This Achieving Excellence in Customer Service training course teaches customer service professionals critical skills in the areas of professionalism, communication effectiveness, service recovery techniques, and stress management principles.
Delivering World-class Customer Experience is a highly interactive program where participants learn what it takes for an organisation to deliver World Class Customer Experience.
This Strategic Brand Management training seminar will provide you with the fundamental understanding of how to manage your brands strategically, as well as providing a useful set of tools and techniques to help you achieve your goals
This Fraud Prevention, Detection and Investigation training course will benefit organisations in all business sectors and will provide both public and private owned businesses with a much greater appreciation of the ever increasing risk posed by fraud, and how to deal with these threats
This well researched and enthusiastically delivered training course has been designed to combine instructor delivering actual case studies, followed by in depth discussions, exercises and question and answer sessions throughout
Delegates attending this Developing, Improving & Monitoring the Internal Audit Function training course will have the desire de develop or improve their own organisation's internal audit functio
This Anti-Corruption and Anti-Bribery training course introduces the concept and definitions attached to this challenge worldwide and shows how it has grown and how the world is now fighting back
This Adding Value in Internal Audit training course will enable your Internal Audit function to be transformed into a modern, proactive, and future- focused business partner
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